Frequently Asked Questions
What products do you sell?
We offer a wide range of high-quality baby items and ladies’ products, including clothing, accessories, personal care, and seasonal gift packaging. We carefully select every product to ensure comfort, safety, and style.
How do I place an order?
Simply browse our website, add your desired products to the cart, and proceed to checkout. Fill in your shipping details and complete the payment process.
What payment methods do you accept?
We accept Cash on Delivery (COD), mobile payment methods (such as bKash, Nagad, Rocket), and secure online payments through debit/credit cards via trusted gateways.
How long does delivery take?
Delivery usually takes 2 to 5 business days within Bangladesh. For remote areas, it might take slightly longer. We’ll keep you updated with shipping details once your order is dispatched.
Do you offer nationwide delivery?
Yes, we deliver all over Bangladesh through reliable courier partners.
Can I cancel or change my order?
You can cancel or modify your order within 2 hours of placing it. After that, the order may already be in processing or shipped.
What is your return and refund policy?
We accept returns within 7 days of delivery for unused and unopened items. Please refer to our Refund and Returns Policy for detailed information.
What if I receive a damaged or wrong product?
If your product arrives damaged or incorrect, contact us within 48 hours of delivery with a photo, and we’ll offer a replacement or refund as applicable.
How can I contact customer support?
You can reach us via:
- Email: [email protected]
- Phone: 0 1568-787028
- Facebook/Instagram inbox during business hours.
Do you restock sold-out items?
Yes, we regularly restock popular products. Follow us on social media or subscribe to our newsletter to stay updated.